Introducing the AI Help Desk for commercial real estate teams.

We've been building with this technology since before ChatGPT came out. At MetaProp Labs, an AI consulting company focused exclusively on commercial real estate, we help teams put it to work.

That work kept bringing us back to the same question: once people start depending on these tools, who helps when something goes wrong?

What happens after the training

In our enablement program, we train teams on Claude and ChatGPT using their own work over about three months. In our first program, one team built about 40 skills in that time.

That's a lot of work becoming part of people's day. It's also a lot to support.

A bank changes its export, and a reconciliation tool forces a match so the totals tie while a real difference stays buried. A new investor report format breaks a skill asset managers depend on. A platform adds a feature, and nobody knows whether to turn it on.

The questions keep coming after the training ends.

Suddenly you have dozens of people building real workflows for themselves, and nowhere to turn when things go wrong. The questions land with the one or two people who got good at AI first. Those people become the help desk, on top of their real job.

Why larger firms are holding back

We've also talked to larger firms that are holding back on rolling these tools out because they don't feel equipped to support them.

They ask some version of the same question: How do we roll this out to everybody? One IT director planning for about a thousand people told us they didn't have the team or the expertise to support it.

That's a reasonable concern. Giving people access creates an ongoing need for help with the work they build, the problems they run into and the changes platforms keep making.

AI isn't a project. It's an operating function.

So we built the support

We kept hearing about that gap, so we decided to fill it.

The AI Help Desk works like an IT help desk, for AI, from people who know commercial real estate. It covers the platforms firms actually use, whether your team is on Claude, ChatGPT or Microsoft Copilot.

Email support is always included. Your team emails Cory, our AI assistant, at one address. Cory confirms receipt, asks for any missing details and routes the question. Our experts write the answers.

Platform updates are always included, too. When your AI platforms change or add features, we email you what's new, what turning it on or leaving it off means, where it could help and what we recommend.

You can add one-on-one calls through your company's booking link, and office hours: regular drop-in video sessions where people can bring their questions.

Support that knows your setup

Before support starts, we gather your AI policies, tools and setup, along with the skills, plugins and workflows your team has built.

That context matters. We need to understand what your team uses and how it fits together to work like your internal support team. You keep control of decisions and access.

For firms without an AI lead, or where everyone leans on one or two people, we act as your AI operating partner. For larger firms with IT, we back up the team so they can support more people and keep control.

Bigger builds are scoped and quoted separately.

We built this because teaching people to use AI creates a need that continues long after the program ends. Teams need somewhere to bring the next question.

Your best AI user shouldn't be the firm's whole support plan.

Read more about the AI Help Desk, or talk through your support needs.